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The Corporate, Social & Ethical Policy of Calder & World of Travel (The Company) ensures that the company undertakes its activities in a socially, ethically and environmentally responsible manner.
This includes the ethical and fair treatment of employees, customers, associates, contractors, suppliers, and stakeholders. The policy extends beyond the company’s direct dealings with people to include the social impact of its activities. The Policy objectives are regularly reviewed and are supported by a number of other specific policies and procedures set out below, which are regularly reviewed and internally audited, in particular, the Health and Safety and Environmental Policies.
Calder & World of Travel are committed to the principles of good corporate governance and to ensuring that its business is properly directed and managed for the benefit of its stakeholders, including its managers and employees. The company seeks to maintain an informative and pro-active dialogue with its stakeholders through regular meetings and reviews. The company believes in honesty, integrity and professionalism in all aspects of its business. Bribery and corruption are unacceptable practices. The company is committed to the development of Quality Management Systems throughout its business.
The Company strives to ensure that all employees are treated fairly and with respect, and are appropriately rewarded. The Company seeks to operate above the standards laid down by employment legislation and the 1998 Human Rights Act requirements, to implement an effective Equal Opportunities Policy and to acknowledge staff representation. The Company arranges for independent confidential counselling and advice to be made available to all its employees. The Company seeks to develop and train its employees to realise their full potential. All employees receive six monthly appraisals and personal development reviews, which enable individual training needs to be identified.
The Company endeavours to deal with all suppliers of goods and services in an open and honest manner and with professional standards of respect and integrity.
Calder & World of Travel - Equality Policy
The success of the Company and that of its staff depends largely on the staff themselves, and so we look to you to play your part, as we shall continue to play ours. We provide equal opportunities and are committed to the principle of equality regardless of race, colour, ethnic or national origin, religious belief, political opinion or affiliation, sex, marital status, sexual orientation, gender reassignment, age or disability. We will apply policies that are fair, equitable and consistent with the skills and abilities of our staff and the needs of the Company. We look to your support in implementing these policies to ensure that all staff are accorded equal opportunity for recruitment, training and assessment. We will not condone any discriminatory act or attitude in the conduct of our business with the public, customers, suppliers or our staff.
Calder & World of Travel - Environmental Policy
Good environmental practices are high on Calder’s list of business priorities. As a service company, we have a duty of care to our staff and our customers and we pursue environmental policies, which reflect the impact of our business on the environment. This commitment is communicated throughout the organisation.
Current environmental policies include:
Well lit, secure car park or valet parking
Room security locks, and peepholes as standard
Permanently lit corridors during the hours of darkness
'Female Dining' policy in Restaurants (allocation of tables away from the centre of an open space) and provision of female personnel in room service
Room number allocation is discreet at reception and public areas
Lone female is never allocated a ground floor room (unless requested or hotel is all on ground floor level)
Provision of hairdryer (near a mirror)
Ironing board and steam iron available on request
Space to work comfortably in room
Provision of full-length mirror
Calder & World of Travel environmental policy is implemented & audited as follows:
Each executive that reports to the General Manager has responsibility for the implementation of the environmental policy within his or her department. They are responsible for ensuring that the staff for whom they have overall jurisdiction follow the environmental policies laid down by the company. Our nominated environmental officer carries out regular monitoring. The General Manager has overall responsibility for the environmental policy.
Calder & World of Travel - Customer Service Policy
The company is focused on delivering agency services for hotel bookings, venue finding, business travel and event management associated services; which is efficient and convenient to use and of a consistently high standard. The service must also result in savings being achieved for the customer organisation. All customer complaints and feedback is recorded on our Customer Relationship Management System. Calder has always aimed to provide much more to its clients than an agency supply service. We provide a full range of associated services to our customers including the provision of industry news, online solutions, and policy support. These associated services are often supplied at no extra cost. Calder has always adopted a policy whereby we are prepared to do that bit extra for our clients, so as to ensure that the service we provide does not just satisfy but delights our clients.
Calder & World of Travel - Ethical Purchasing Policy
It is the policy of Calder Conferences Limited to seek to purchase goods and services which:
a) are delivered under conditions that do not involve the abuse or exploitation of any persons;
b) have the least negative impact on the environment.
Such considerations will form part of the evaluation and selection criteria for all goods and services booked by Calder on behalf of our clients.
The purpose of the policy is to:
a) promote good labour and environmental standards in the supply chains of Calder and,
b) to protect the reputation of Calder & World of Travel and its customers.